Enterprises Are Racing to Govern the Agents They Already Deployed

Manulife put Copilot on 30,000 desks and Microsoft's Agent 365 alongside it to govern every agent touching customer data — a preview of where production AI is actually headed.

While the rogue-agent story dominated headlines, the more consequential enterprise trend was quieter: firms are building governance layers around agents that are already in production. @sureshkrishna reported that Manulife put Copilot on 30,000 desks and paired it with Microsoft's Agent 365 to govern every agent touching customer data. In a regulated industry like insurance, that pairing is the whole point — you don't get to deploy the agent without the control plane.

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