OpenAI Reportedly Struggling with Wave of Cancellations Over Model Deprecations

Users are fleeing OpenAI's paid tiers after forced model upgrades broke workflows, and the company's support system is apparently buckling under the load.

OpenAI appears to be dealing with a significant customer retention problem. As @Zyeine_Art documented, the company is "struggling SO HARD to deal with the massive amount of cancellations" that its support system has reportedly defaulted to automated responses — including, somewhat ironically, an AI response offering to help users cancel. The trigger appears to be forced model upgrades and deprecations that broke existing workflows.

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